Shipping

We ship within 5 business days or receipt of your order using the United States Post Office to ship our products. Within the mainland US, your order will be shipped using the Flat Rate Priority boxes. Orders shipped to Alaska, Hawaii, and all countries outside of the US will be shipped using Parcel Post, so please allow extra time to receive your order.

Returns / Exchanges

Standard Return Policy
Return for refund within: 15 days
Return for replacement within: 30 days

Standard Return Policy Overview
You may return merchandise purchased from Heather’s Kingdom for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 15-30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.

Refunds
A restocking fee of 10 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.

Exchanges
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee.